Question 1

Where do I buy spare parts and pads?

Accepted Answer

All parts, pads and consumables are stocked by our distributor network. Your nearest distributor can identify the right part from your machine's model and serial number.

Question 2

Which polisher is right for my floor?

Accepted Answer

It depends on the floor and the area size — suction polishers for dust-free indoor work, high-speed burnishers for large gloss floors. A distributor will spec it from your site conditions.

Question 3

Which scrubber suits a small site?

Accepted Answer

For compact areas, a walk-behind scrubber in our compact range is usually right. For corridors and open floors, step up in tank size and scrub width.

Question 4

How do I service my machine?

Accepted Answer

Follow the maintenance schedule in your operator manual — daily checks plus periodic servicing through your distributor keeps the warranty intact and the machine running for decades.

Question 5

What does the Polivac warranty cover?

Accepted Answer

Every machine is covered by a manufacturer warranty on parts and workmanship, handled through the distributor you bought from. Keep your proof of purchase and serial number handy.

Question 6

How do I make a warranty claim?

Accepted Answer

Contact your distributor with the machine's serial number and a description of the fault — they'll arrange assessment and repair with genuine parts.

Question 7

Where can I buy a Polivac machine?

Accepted Answer

Polivac doesn't sell direct. Every machine is sold and supported through our network of 225+ distributors across Australia and 18 internationally — they'll spec the right system and back it with service and parts.

Question 8

Are your machines really made in Australia?

Accepted Answer

Yes. Polivac machines are designed and built at our Kensington facility in Melbourne, and have been since 1949.

Question 9

Which machine is right for my floor type?

Accepted Answer

No single machine suits every site. Your distributor will pull the right system together — polishers for hard floors, scrubbers for hygiene-critical areas, Sandivac sanders for timber, and extractors for carpet.

Question 10

What about servicing and spare parts?

Accepted Answer

Machines are built for a legendarily long service life, and every distributor carries parts and provides repairs. ISO 9001 certified quality since 1997.

Question 11

Do you export internationally?

Accepted Answer

Yes — Polivac is a major exporter of advanced cleaning technologies, with an international distributor network mirroring our Australian operations.

Question 12

Where can I download operator manuals?

Accepted Answer

Operator manuals for current models are available from our team and distributors — tell us your model and serial number and we'll send the right one.

Question 13

Where's my nearest distributor?

Accepted Answer

Polivac doesn't sell direct — we have 225+ distributors across Australia and 18 internationally. Use the distributor finder to locate your closest one.

Question 14

How do I become a distributor?

Accepted Answer

We're always open to strong partners. Send us your business details and territory and our team will be in touch.

Question 15

Are gas machines safe to use indoors?

Accepted Answer

Our gas machines use Closed Loop Engine Emission technology to reduce CO exposure, and every machine ships with an operator safety protocol. Always follow the ventilation guidance in the manual.

Question 16

How do I strip and re-coat a vinyl floor?

Accepted Answer

Strip completely, rinse twice, seal with two thin coats, build three to four coats of polish, then burnish. We've written the full method up on the blog.

Question 17

Do you ship machines internationally?

Accepted Answer

Yes — exports run through our international distributor network, mirroring our Australian operations.

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